I think it’s safe to say that Apple’s iPhone launch was a success. The company has moved over 525,000 units since it went on sale on Friday at 6:00 p.m. and continued selling through Sunday. But with the glut of new iPhone customers are problems. The LA Times reports that customers experienced hang-ups including activation problems and insufficient tech support for customers who have run into problems. Apparently even Apple didn’t realize they would do so well because the tech support wasn’t ready for the deluge of calls. Either that, or they just didn’t expect as much problem as they got.
A “small percentage” of customers experienced problems activating the devices, said spokesman Mark Siegel of AT&T Inc.
“Our first priority is to get them up and rolling as quickly as we can,” Siegel said.
He said the problems were minimal, considering the “revolutionary” device and a new activation process.
AT&T — the only wireless service that works with the multifunctional iPhone — typically activates mobile phones in its stores, but for iPhones the process is handled online at Apple’s iTunes website.
Some delays have arisen because customers with cellphone service through their workplaces need approval from their companies to switch to personal accounts for iPhone service, Siegel said.
Then again, maybe I’m just pissed I didn’t get one before it sold out. The bastards.
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